🚚 Shipping & Delivery
Everything about order fulfillment
Everything about order fulfillment
PRO LAB delivers to all locations across India. Whether you're in a bustling metro city or a remote village, we're committed to bringing your personalized photo products to your doorstep.
Note: Currently, we only offer shipping within India. International shipping is not available at this time, but we're working to expand our services globally.
Delivery timelines vary based on your location and the product complexity. Here's our estimated delivery schedule:
| Location Type | Estimated Delivery Time | Major Cities Included |
|---|---|---|
| Metro Cities | 5-7 business days | Mumbai, Delhi, Bangalore, Chennai, Kolkata, Hyderabad, Pune, Ahmedabad |
| Non-Metro Cities | 7-10 business days | Jaipur, Lucknow, Chandigarh, Kochi, Indore, Nagpur, Bhopal, Coimbatore |
| Remote Locations | 10-14 business days | Hill stations, rural areas, islands, and remote districts |
⚠️ Important: These are estimated times. Actual delivery may vary due to unforeseen circumstances like weather conditions, regional limitations, or courier partner delays.
At this time, PRO LAB only offers shipping services within India. We do not support international deliveries.
We're constantly working to expand our services. International shipping options may be available in the future. Stay tuned for updates!
Tracking your PRO LAB order is simple and convenient:
Once your order is dispatched, you'll receive a tracking number via Email and WhatsApp.
Use the tracking number on our delivery partner's website (BlueDart) or through the link provided in your notification.
Track your shipment in real-time until it reaches your doorstep.
Get automatic notifications for key milestones like dispatch, in-transit, out for delivery, and delivered.
Your order goes through several stages from creation to delivery:
| Status | What It Means | Action Required |
|---|---|---|
| Order Placed | Your order has been confirmed and received | None - We're preparing your project |
| In Production | Your photo book/product is being printed and assembled | None - Production in progress |
| Quality Check | Our team is inspecting your product for perfection | None - We ensure premium quality |
| Packed | Your order is securely packaged and ready for dispatch | None - Awaiting courier pickup |
| Shipped | Your order is with our delivery partner and in transit | Track using provided tracking number |
| Out for Delivery | Your order is on the delivery vehicle for final delivery | Be available at delivery address |
| Delivered | Your order has been successfully delivered | Enjoy your PRO LAB product! |
Your estimated delivery date is calculated based on:
You can view your estimated delivery date in the Order Confirmation Email and in My Orders section on the PRO LAB website.
Production time varies based on the product type and customization level:
| Product Type | Production Time | Details |
|---|---|---|
| Standard Photo Books | 3-5 business days | Hardcover, Softcover, Economy editions |
| Layflat Albums | 4-6 business days | Premium binding requires extra care |
| Acrylic Photo Books | 5-7 business days | Specialized acrylic cover production |
| Photo Prints | 2-3 business days | Standard and large format prints |
| Canvas & Frames | 4-6 business days | Stretching and framing process |
| Photo Gifts | 3-5 business days | Calendars, cards, and custom gifts |
⏰ Business Days: Production time is counted in business days (Monday-Saturday), excluding Sundays and public holidays.
Currently, PRO LAB does not offer express production or rush order services. All orders follow our standard production timeline to ensure consistent quality.
For time-sensitive events (weddings, birthdays, anniversaries), we recommend placing your order at least 3-4 weeks in advance to account for production and shipping time.
If you have urgent requirements, please contact our customer support team at +91 99803 99806 or support@prolab.in and we'll do our best to accommodate your needs.
We use bubble wrap, corrugated boxes, and protective corners to ensure safe delivery. Each package is sealed and tamper-evident for your security.
Need to change your delivery address? Here's what you need to know:
| Order Status | Can Address Be Changed? | How to Change |
|---|---|---|
| Order Placed | ✓ Yes | Contact customer support immediately |
| In Production | ✓ Yes | Contact customer support immediately |
| Quality Check/Packed | ✓ Possible | Contact urgently - may still be possible |
| Shipped | ✗ Not Possible | No point of contact |
| Out for Delivery | ✗ Not Possible | No point of contact |
The sooner you contact us, the better chance we have of updating your address.
Email: support@prolab.in (Include order number + new complete address)
Phone: +91 99803 99806 (11 AM - 6 PM, Mon-Sat)
Subject Line: "URGENT: Address Change - Order #[Your Order Number]"
We are here to help!