Step-by-Step Checkout Process

1. Complete Your Design
   • Finish editing your photo book/product in the editor
   • Review all pages carefully
   • Save your project (auto-saves every 2 minutes)
   • Click "Preview" to see final result
2. Add to Cart
   • Click "Add to Cart" button in editor
   • Product appears in shopping cart
   • Cart icon (top right) shows item count
   • Continue shopping or proceed to checkout
3. Review Your Cart
   • Click cart icon to view all items
   • Verify product details (size, pages, cover type)
   • Adjust quantity if ordering multiple copies
   • Remove items if needed
   • See price breakdown and total
4. Enter Shipping Information
   • Click "Proceed to Checkout"
   • Log in or create account (required)
   • Enter/confirm shipping address:
     • Full name
     • Complete address (house/flat, street, area)
     • Landmark (helpful for delivery)
     • City, State, PIN code
     • Mobile number (for delivery updates)
   • Select from saved addresses (if available)
   • Add new address if shipping elsewhere
5. Apply Discounts (Optional)
   • Enter promo code in "Coupon Code" field
   • Click "Apply"
   • Discount reflects immediately in total
   • Multiple discounts may not combine
6. Review Order Summary
   • Product price
   • Additional pages cost (if any)
   • Upgrades/add-ons (matte finish, AI correction, etc.)
   • Shipping charges
   • GST (18% on applicable items)
   • Discount applied
   • Total amount
7. Select Payment Method
   • Choose from available options (detailed below)
   • UPI, Credit/Debit Card, Net Banking, EMI, PayPal, Pay Later
   • Enter payment details securely
8. Place Order
   • Review all details one final time
   • Check "I agree to Terms & Conditions"
   • Click "Place Order" / "Pay Now"
   • Complete payment on secure payment gateway
9. Order Confirmation
   • Payment success page displays
   • Order confirmation email sent immediately
   • SMS confirmation to registered mobile
   • Order number assigned for tracking

⏱️ Checkout Time: The entire checkout process takes 2-5 minutes.

Before finalizing your order, Pro Lab provides multiple ways to preview and proof your design to ensure perfection.

Preview Options Available

1. In-Editor Preview (Recommended)

• Click "Preview" button in editor toolbar
• Full-screen page-by-page view
• Navigate with arrow keys or page thumbnails
• Zoom in to check photo quality and text
• See exactly how printed book will look
• Return to editing if changes needed

2. Thumbnail Page View

• Bottom of editor shows all pages as thumbnails
• Quick overview of entire book flow
• Spot layout inconsistencies easily
• Rearrange pages with drag-and-drop

What to Check During Proofing

Check Item	What to Look For	Common Mistakes
Photo Quality	No blurry/low-resolution warnings, clear faces	Ignoring yellow/red quality warnings
Text Accuracy	Correct spelling, names, dates, captions	Typos in names, wrong dates/locations
Photo Orientation	All photos right-side up, properly rotated	Upside down or sideways photos
Page Order	Logical flow, chronological story	Pages out of sequence, random order
Cover Design	Title correct, main photo well-positioned	Faces cut off on cover, title errors
Photo Cropping	Important elements visible, no critical cut-offs	Faces/subjects partially cropped out
Text Placement	Text readable, not over faces, good contrast	Text on busy backgrounds, poor readability
Page Count	Correct number of pages as ordered	Forgetting pages are ordered in pairs

⚠️ Critical Reminder: Once order enters production, changes cannot be made. Always thoroughly review before ordering. Take your time - it's your last chance to catch errors!

After successful payment, you'll receive immediate confirmation through multiple channels.

What Happens After You Click "Place Order"

Immediate: Payment Processing (0-30 seconds)

Secure payment gateway processes your transaction. You'll see processing screen - don't close browser or refresh page.

Payment Success Page (30 seconds)

Green checkmark confirmation appears with:

• Order number (e.g., PRO12345678)
• Order summary
• Expected delivery date
• Payment method and amount

Confirmation Email (Within 2 minutes)

Automated email sent to registered address containing:

• Order confirmation with order number
• Product details and specifications
• Shipping address
• Price breakdown and payment info
• Customer support contact

Order Visible in Account (Immediate)

Login to "My Account" → "Order History" to view:

• Complete order details
• Real-time order status
• Download invoice
• Track shipment (once dispatched)

Order Confirmation Contents

Your Order Confirmation Includes: ( Example)

Order Details:
• Order number: PRO12345678
• Order date & time
• Product: Hardcover Photo Book 12x12"
• Specifications: 40 pages, glossy, photo cover
• Quantity: 1

Delivery Information:
• Shipping address
• Expected delivery: 5-7 business days
• Production time: 3-5 days
• Shipping method: Standard courier

Pricing:
• Product price: ₹XXXX
• Additional pages: ₹XXXX
• Shipping Price: ₹XXXX
• GST (18%): ₹XXXX
• Discount: ₹XXXX
• Total Paid: ₹XXXX

Next Steps:
• Production begins within 24 hours
• You'll receive tracking number once shipped
• SMS/email updates
⚠️ Didn't Receive Confirmation?
• Check spam/junk folder first
• Verify email address in account settings
• Check "My Account" → "Order History" (order still recorded)
• Contact support with payment reference number
• Payment successful = Order confirmed

You have a limited window to modify orders before production begins. Act quickly!

Modification Window Timeline

Time After Order	Order Status	Modifications Possible?
0-2 hours	Order Received	✓ YES - Contact support immediately
2-4 hours	Order Processing	⚠ MAYBE - Depends if production started
4-24 hours	In Production	✗ NO - Cannot stop printing
24+ hours	In Production/Quality Check	✗ NO - Too late to modify

What Can Be Modified (If Within Window)

Allowed Modifications (Order Received Stage)

• ✓ Shipping address - Change delivery location
• ✓ Mobile number - Update contact info

Cannot Be Modified Once Ordered

• ✗ Page count - Cannot add/remove pages
• ✗ Book size - Cannot change dimensions
• ✗ Cover type - Cannot switch cover styles
• ✗ Paper finish - Cannot change glossy to matte
• ✗ Binding type - Cannot switch photobook to layflat
• ✗ Add promo code - If forgot to apply
• ✗ Design changes - Fix typos, swap photos.

Reason: These are structural elements built into manufacturing from the start.

How to Request Modifications

Urgent Modification Process

1. Contact Support Immediately
   • Phone: +91 99803 99806 (fastest)
   • Email: support@prolab.in (include "URGENT MODIFICATION" in subject)
   • Live Chat: Available on website
2. Provide Order Details
   • Order number
   • Registered email/phone
   • Exact modification needed
   • Reason for change
3. Wait for Confirmation
   • Support checks production status
   • If not started: Modification approved
💡 Pro Tips to Avoid Modifications:
• Always review the project before ordering
• Double-check shipping address at checkout
• Verify all text for typos using spell-check
• Show preview to spouse/family for approval
• Apply promo codes during checkout (not after)
• Save design and come back next day with fresh eyes before ordering.

PRO LAB accepts multiple secure payment options for your convenience. All transactions are encrypted and PCI DSS compliant.

Accepted Payment Options

📱 UPI Payments

Most Popular & Fastest

• Google Pay
• PhonePe
• Paytm
• BHIM UPI
• Amazon Pay
• Any UPI app

Processing: Instant

Fees: None

💳 Credit Cards

• Visa
• Mastercard
• RuPay
• American Express
• Diners Club

Processing: Instant

Fees: None

EMI Available: Yes

💳 Debit Cards

• Visa Debit
• Mastercard Debit
• RuPay Debit
• Maestro

Processing: Instant

Fees: None

EMI Available: Select cards only

🏦 Net Banking

All Major Banks:

• SBI, HDFC, ICICI
• Axis, Kotak, Yes Bank
• PNB, BOB, Canara
• 50+ other banks

Processing: Instant

Fees: None

📊 EMI Options

Cardless & Credit Card EMI

• 3, 6, 9, 12 months
• ZestMoney
• Bajaj Finserv
• ICICI EMI
• HDFC EMI

Min Amount: ₹2,000

Interest: Varies by provider

⏰ Pay Later

• Simpl
• LazyPay
• Flexmoney

Processing: Instant approval

Pay in: 15-30 days

Interest: Usually 0% if paid on time

🌐 PayPal

• International customers
• PayPal balance
• Linked cards

Processing: Instant

Currency: INR or USD

Fees: PayPal fees may apply

👛 Wallets

• Paytm Wallet
• PhonePe Wallet
• Amazon Pay Balance
• Mobikwik

Processing: Instant

Cashback: As per wallet offers

Easy Monthly Installments (EMI)

Convert your purchase into affordable monthly installments with flexible EMI options.

EMI Eligibility & Requirements

• Minimum Order Value: ₹2,000 (varies by provider)
• Maximum Tenure: 12 months
• Approval: Instant (based on credit check)
• Interest Rates: 12-18% per annum (varies by provider and tenure)

EMI Providers & Options

Provider	Type	Tenure Options	Interest Rate	Requirements
Credit Card EMI	Card-based	3, 6, 9, 12 months	12-18% (card issuer)	Eligible credit card
HDFC Bank	Card EMI	3, 6, 9, 12 months	12-15%	HDFC credit card
ICICI Bank	Card EMI	3, 6, 9, 12 months	12-15%	ICICI credit card

EMI Calculation Example

Example: Photo Book Order ₹4,000

3-Month EMI @ 15% p.a.:
• Monthly Payment: ₹1,355
• Total Interest: ₹65
• Total Amount: ₹4,065

6-Month EMI @ 15% p.a.:
• Monthly Payment: ₹691
• Total Interest: ₹146
• Total Amount: ₹4,146

12-Month EMI @ 15% p.a.:
• Monthly Payment: ₹359
• Total Interest: ₹308
• Total Amount: ₹4,308

How to Use EMI

1. Add products to cart (minimum ₹2,000)
2. Proceed to checkout
3. Select "EMI" as payment method
4. Choose EMI provider (credit card, Bajaj, ZestMoney, etc.)
5. Select tenure (3, 6, 9, or 12 months)
6. Complete verification (instant for card EMI, may need documents for cardless)
7. Review EMI plan and approve
8. Order confirmed - first EMI charged immediately

Pay Later Options

Buy now and pay within 15-30 days with zero interest (if paid on time).

Provider	Credit Limit	Payment Due	Interest (if on time)	Late Fee ( It May Vary )
FlexiPay by HDFC Bank	Up to ₹25,000	15 days	0%	₹100-500 + interest
LazyPay	Up to ₹50,000	15 days	0%	₹200 + 3% interest

⚠️ Important Pay Later Terms:
• Credit limit approval is instant but subject to eligibility
• Payment must be made within due date to avoid interest
• Late payments affect credit score
• Multiple missed payments can suspend account
• Always pay on time to enjoy 0% interest benefit

Your payment information is protected with industry-leading security measures.

🔒 PRO LAB Payment Security Features

• SSL Encryption (256-bit): All data encrypted during transmission
• PCI DSS Compliant: Meets international payment card security standards
• Secure Payment Gateway: Razorpay/Stripe - trusted by millions
• No Card Storage: We never store your card details on our servers
• 3D Secure: Additional password/OTP verification for cards
• Fraud Detection: Real-time monitoring for suspicious transactions
• Tokenization: Card numbers replaced with secure tokens

Payment Security Best Practices

🛡️ Protect Your Payment Information:
DO:
✓ Use secure, private internet connection (avoid public WiFi)
✓ Verify website URL shows "https://" and padlock icon
✓ Enable SMS/email alerts from bank for all transactions
✓ Use strong, unique passwords for your account
✓ Keep OTP/password confidential
✓ Logout after completing purchase

DON'T:
✗ Share OTP, CVV, or card PIN with anyone (we'll never ask)
✗ Save card details on shared/public devices
✗ Click payment links from suspicious emails/SMS
✗ Use "Save Card" option on public computers
✗ Share account password with others

What If Payment Fails?

Error Type	Cause	Solution
Transaction Failed	Insufficient funds, daily limit exceeded	Check account balance, try different payment method
OTP Not Received	Network issue, incorrect mobile number	Check mobile number registered with bank, retry after 2 minutes
Payment Pending	Bank processing delay	Wait 10-15 minutes, check bank SMS, contact support if not resolved
Payment Declined	Bank security restrictions, international card block	Contact your bank to enable online transactions
Card Not Supported	Some cards don't support online payments	Try different card or payment method

⚠️ Payment Debited But Order Not Confirmed?
Don't panic! This occasionally happens due to bank-gateway communication delays.

What to do:
1. Wait 15-30 minutes (most resolve automatically)
2. Check "My Account" → "Order History" (order may be there)
3. Check email for confirmation (may arrive delayed)
4. If amount debited but no order after 30 minutes, contact support with payment reference number
5. Don't re-attempt payment immediately (may cause double charge)

Resolution: If genuinely failed, amount refunded within 5-7 business days automatically by payment gateway company.

Tax Invoice Generation

All PRO LAB orders include a proper tax invoice with GST details as per Indian tax regulations.

Invoice Details Included

• PRO LAB company name and GSTIN
• Invoice number and date
• Customer name and address
• Customer GSTIN (if provided)
• Product description with HSN code
• Quantity and unit price
• Taxable amount
• GST breakdown (CGST, SGST, or IGST)
• Total invoice value
• Payment method and date

GST Rates Applied

Product Category	HSN Code	GST Rate	Tax Breakdown
Photo Books & Albums	4911	18%	CGST 9% + SGST 9% (or IGST 18% for interstate)
Photo Prints	4911	18%	CGST 9% + SGST 9%
Canvas Prints	4911	18%	CGST 9% + SGST 9%
Photo Gifts (Mugs, Cushions)	Varies	18%	CGST 9% + SGST 9%

How to Download Your Invoice

1. Log in to your PRO LAB account
2. Go to "My Account" → "Order History"
3. Find your order (orders listed chronologically)
4. Click "View Order" or "Order Details"
5. Click "Download Invoice" button
6. PDF invoice downloads to your device
7. Save for your records and accounting

📄 Invoice Availability:
• Invoice generated automatically after payment confirmation
• Available for download immediately in "My Account"
• Also attached to order confirmation email
• Accessible anytime from order history
• Valid for business expense claims and tax filing

Business/Corporate Invoice Requirements

If you need invoice with company GSTIN for business purchases contact support team immediately after placing order.

Invoice Corrections

⚠️ Need to Correct Invoice Details?
If company name, GSTIN, or address is incorrect on invoice:

Before Dispatch: Contact support immediately - can issue revised invoice
After Dispatch: Revised invoice can be issued for incorrect GSTIN/company details within 5 days.
Contact: support@prolab.in with order number and correct details
Timeline: Revised invoice issued within 1-2 business days.

Viewing Order History

Access complete details of all your past and current orders through your account dashboard.

How to View Order History

1. Log in to your PRO LAB account
2. Click "My Account" in top navigation
3. Select "Order History" or "My Orders"
4. View complete list of all orders

Order History Information Displayed

Information	Details Shown
Order Number	Unique identifier (e.g., PRO12345678)
Order Date	Date and time order was placed
Product	Photo book/print with specifications
Quantity	Number of items ordered
Total Amount	Final amount paid (including GST)
Order Status	Current stage (Received, Production, Shipped, Delivered)
Actions	View details, Track, Download invoice, Reorder

Filtering & Searching Orders

• Date Range: Filter by last 30 days, 3 months, 6 months, 1 year, all time
• Order Status: Show only pending, shipped, delivered, or cancelled
• Product Type: Filter by photo books, prints, gifts
• Search: Enter order number, product name, or date to find specific order

Tracking Your Order Status

Real-time tracking of your order from production through delivery with automated updates.

Order Status Stages

1. Order Received PENDING

Duration: 0-24 hours after payment

What's Happening:

• Payment confirmed and verified
• Order enters our system
• Design files prepared for printing
• Quality pre-check performed

Notification: Email confirmation sent

2. In Production PROCESSING

Duration: 2-5 business days

What's Happening:

• Professional printing on premium material
• Pages printed and cut to size
• Binding and cover assembly
• Finishing touches applied

Note: Cannot modify once in this stage

3. Quality Check PROCESSING

Duration: 4-8 hours

What's Happening:

• Multi-point quality inspection
• Color accuracy verification
• Binding strength check
• Final approval before packaging

4. Packaging & Dispatch PROCESSING

Duration: 2-4 hours

What's Happening:

• Protective packaging applied
• Shipping label printed
• Handed to courier partner
• Tracking number generated

Notification: "Your order has been shipped" email with tracking number

5. In Transit SHIPPED

Duration: 2-4 days (metros), 4-6 days (tier 2), 6-8 days (remote)

What's Happening:

• Package traveling via courier network
• Real-time tracking available
• Updates at major checkpoints
• Out for delivery on final day

Action: Track via tracking number on courier website

6. Delivered

What's Happening:

• Package delivered to your address
• Signed by you or family member
• Delivery confirmed in system

Notification: "Your order has been delivered" SMS/email

Next Step: Inspect package immediately.

How to Track Your Order

Tracking Number (Direct)

1. Find tracking number in shipping confirmation email/SMS
2. Identify courier partner (Blue Dart, Delhivery, DTDC, etc.)
3. Visit courier partner's website
4. Enter tracking number in tracking tool
5. View real-time location and status

Courier Partners

Courier	Tracking Website	Typical Delivery Time	Coverage
Blue Dart	bluedart.com	2-4 days (metros), 4-6 days (others)	Pan-India
Delhivery	delhivery.com	3-5 days (metros), 5-7 days (others)	Pan-India
DTDC	dtdc.in	3-5 days (metros), 5-8 days (others)	Pan-India including remote

Cancellation Policy

✗ Cannot Cancel: Once ordered or "In Production" or later stages
Refund: No Refund

How to Cancel or Modify Order

Once order placed, it connot be cancelled or modified.

Easily reorder exact copies of past orders or create new versions with modifications.

How to Reorder

Method 1: Exact Duplicate (Same Design)

1. Go to "Order History"
2. Find the order you want to duplicate
3. Click "Reorder" or "Buy Again" button
4. Exact copy added to cart with same specifications
5. Adjust quantity if needed
6. Proceed to checkout

Method 2: Reorder with Changes (Edit Previous Design)

1. Go to "My Projects" (not Order History)
2. Find saved project (orders stay in projects for 30 days)
3. Click "Edit" or "Customize"
4. Make desired changes:
   • Swap photos
   • Fix typos
   • Update dates
   • Change layouts
   • Modify text
5. Save as new version
6. Add to cart and order

🎉 Multiple Copy Discounts

Contact Customer Support for bulk order discount

Perfect for: Wedding albums for family, school yearbooks, corporate gifts, family reunion albums

💾 Project Availability:
• Saved projects: Accessible for 45 days from last edit
• Ordered projects: Saved for 365 days after order.

Sample Invoice Breakdown:

Product: Hardcover Photo Book 12x12"
• Base Price (20 pages): ₹3,200
• Additional 4 pages (+₹800): ₹800
Subtotal: ₹4,000

Shipping:
• Standard Delivery: FREE (order > ₹4000)
Shipping Total: ₹0

Discount:
• Promo Code FIRST15: -₹600 (15% off)
Subtotal After Discount: ₹3,400

Tax:
• GST @ 18%: ₹612

🎉 TOTAL PAYABLE: ₹4,012

What's Included in Base Price

• ✓ Photo book with specified size and cover type
• ✓ 20 pages (10 spreads) - standard page count
• ✓ Glossy page finish (standard)
• ✓ Photo-wrapped cover design or selected cover
• ✓ High-resolution professional printing (300 DPI)
• ✓ Standard binding (perfect bound or layflat)
• ✓ Quality inspection
• ✓ Protective packaging
• ✓ Standard shipping (if order > ₹999)

1. Add products to cart and proceed to checkout
2. On checkout page, look for "Promo Code" or "Coupon Code" field
3. Enter your promo code (e.g., FIRST15)
4. Click "Apply" button
5. Discount reflects immediately in order total
6. If code is invalid or expired, error message displays
7. Try different code or proceed without discount
8. Complete payment with discounted price

Promo Code Terms & Conditions

⚠️ Important Promo Code Rules:
• One promo code per order (cannot combine multiple codes)
• Cannot combine with ongoing sale discounts (higher discount applies)
• Minimum order value may apply (typically ₹999)
• Valid for specific products only (check terms)
• Expiry dates strictly enforced
• Cannot be applied after order placement
• Not valid on shipping charges or taxes
• Cannot be exchanged for cash
• PRO LAB reserves right to modify/cancel offers

Promo Code Troubleshooting

Error Message	Reason	Solution
"Invalid coupon code"	Typo, wrong code, or fake code	Double-check spelling, verify code from official source
"Coupon has expired"	Code past validity date	Check website for current active offers
"Minimum order value not met"	Cart total below required amount	Add more products or use different code
"Not applicable to selected product"	Code valid for different product category	Read code terms, try eligible products
"Already used"	Code for first-time/one-time use only	Check for other available offers
"Cannot combine offers"	Product already on sale	Choose higher discount (automatic or manual code)

💡 Where to Find Promo Codes:
• PRO LAB website homepage banners
• Email newsletters (subscribe for exclusive codes)
• Whatsapp alerts to registered mobile
• Social media (Facebook, Instagram)
• Checkout page (auto-applied offers displayed)
• Festivals/special occasions (announced in advance)

Contact Sales for Custom Quotes

Large Orders / Corporate Purchases:

• 20+ photo books
• Corporate gifting programs
• School yearbooks
• Event photography bulk orders

Contact: support@prolab.in or +91 99803 99806

We'll provide customized pricing based on quantity, specifications, and delivery requirements.