Your PRO LAB account gives you access to powerful features, project management, and order tracking. Creating an account is quick, free, and unlocks the full potential of our platform.

✨ Benefits of Having a PRO LAB Account:

• Save Your Projects: Work on photo books over time, save drafts, and return anytime
• Order History: Access all your past orders, reorder favorites, and track shipments
• Quick Checkout: Save shipping addresses and payment preferences for faster ordering
• Exclusive Offers: Receive member-only discounts and promotional codes
• Project Templates: Save custom layouts and designs for future projects

• Visit PRO LAB Website

  Go to www.prolab.in and click the "Sign Up" or "Register" button in the top right corner.

• Choose Registration Method

  Sign up using your email address or connect with Google/Facebook for instant registration.

• Fill in Your Details

  Enter your name, email, phone number, and create a secure password (minimum 8 characters with letters and numbers).

• Complete Your Profile

  Add your shipping address, phone number, and preferences to streamline future orders.

Forgot your password? No problem! Resetting your PRO LAB password is quick and secure.

1. Go to Login Page

Visit www.prolab.in and click "Sign In" in the top right corner.

2. Click "Forgot Password?"

Look for the "Forgot Password?" or "Reset Password" link below the login form.

3. Enter Your Email Address

Type the email address associated with your PRO LAB account.

4. Check Your Email

Within 5 minutes, you'll receive a password reset link. Check your spam folder if you don't see it.

5. Create New Password

Click the reset link, enter your new password (minimum 8 characters), and confirm it.

6. Login with New Password

Return to the login page and sign in with your new credentials.

• Email Not Received? Check spam/junk folder; wait 10 minutes; verify email address is correct
• Link Expired? Reset links are valid for 24 hours; request a new one if expired
• Account Locked? After multiple failed attempts, accounts may be temporarily locked for security - contact support

• Use at least 8 characters with uppercase, lowercase, numbers, and symbols
• Avoid common words, your name, or birthdate
• Don't reuse passwords from other websites
• Change your password every 6-12 months
• Use a password manager to generate and store strong passwords
• Never share your password with anyone

The emails you receive from PRO LAB and how often we communicate with you.

📦 Order Updates

Essential notifications about your orders: confirmations, shipping updates, delivery notifications. Cannot be disabled for active orders.

💰 Promotional Offers

Exclusive discounts, seasonal sales, and special promotions. Opt-in or out anytime based on your preferences.

📰 Newsletter

Monthly newsletter with photo tips, design inspiration, new product announcements, and creative ideas.

🎯 Personalized Recommendations

Product suggestions based on your browsing and order history. Customize or disable personalized content.

⏰ Saved Project Reminders

Gentle reminders about unfinished photo books and saved drafts. Helps you complete projects you've started.

🔔 Account Security

Important security alerts about password changes, login attempts, and account activity. Always enabled for security.

Every promotional email includes an "Unsubscribe" link at the bottom. Click it to instantly opt-out of that email category without logging in.

Never lose your work! PRO LAB automatically saves your photo book projects so you can return anytime to continue editing.

✨ Saved Projects Features:

• Auto-Save: Projects are automatically saved every 2 minutes while editing
• Unlimited Storage: Save as many projects as you want with no limit
• Cloud Sync: Access your projects from any device - phone, tablet, or computer
• Share Projects: Invite family members to collaborate on shared photo books to add photos
• Expiration: Projects remain saved for 1 year after you place the order and unordered projects will be saved for 45 days only.

Login to Your Account

Sign in at www.prolab.in

Navigate to My Projects

Click "My Account" → "My Projects" or "Saved Drafts"

View All Projects

See thumbnails of all saved photo books with project names, last edited dates, and status.

Continue Editing

Click any project to resume editing exactly where you left off.

• Rename Projects: Give meaningful names to easily identify each photo book
• Duplicate Projects: Create copies to experiment with different designs
• Delete Projects: Remove unwanted drafts to keep your workspace organized
• Sort & Filter: Organize by date created, last modified, or project name

📦 Order Details

Complete information: order number, date, products ordered, quantities, and total amount paid.

🚚 Tracking Information

Real-time shipment tracking with courier details, tracking numbers, and estimated delivery dates through courier partner once dispatched.

🧾 Invoices & Receipts

Download GST invoices, payment receipts, and order confirmations in PDF format.

📊 Order Status

Track progress: Order Placed → In Production → Quality Check → Shipped → Delivered.

🔄 Reorder Button

Quickly reorder the exact same photo book with one click - perfect for gifts or duplicates.

💬 Support Access

Direct links to contact support about specific orders with order number pre-filled.

📞 Contact Options

PRO LAB offers multiple convenient ways to get help. Choose the contact method that works best for you!

Phone Support

Speak directly with our customer service team for immediate assistance.

+91 99803 99806

Mon-Sat: 11 AM - 5 PM IST

Email Support

Send detailed queries with attachments. Perfect for complex issues.

support@prolab.in

Response: Within 24 hours

WhatsApp Support

Quick messaging support with the convenience of WhatsApp.

+91 99803 99806

Mon-Sat: 9 AM - 7 PM IST

Online Help Center

Browse comprehensive guides, tutorials, and FAQs for self-service.

Available 24/7

Customer support is closed on Sundays and national holidays. During holidays:

• Email support remains available (response on next business day)
• Help Center available 24/7 for self-service
• Order tracking works continuously
• Normal support resumes next business day

Check Help Center First

Visit our Troubleshooting Guide for quick fixes to common technical issues.

Try Basic Troubleshooting

Clear browser cache, try different browser, disable ad blockers, check internet connection.

Contact Technical Support

If issue persists, email support@prolab.in or call +91 99803 99806

Provide Detailed Information

Include: device type, browser/app version, error messages, screenshots, steps to reproduce issue.

Yes, you can delete your PRO LAB account, but please consider the implications before proceeding.

What Happens When You Delete Your Account:

• Permanent Deletion: Account deletion is permanent and cannot be undone
• Lost Projects: All saved photo book drafts will be permanently deleted
• Order History: Access to past order details and invoices will be lost
• Saved Addresses: All saved shipping addresses will be removed
• Email Unsubscribe: You'll be removed from all mailing lists
• Active Orders: Cannot delete account if you have orders in progress

Before Deleting, Consider These Alternatives:

• Unsubscribe from Emails: Stop promotional emails without deleting account
• Keep for Order History: Retain account to access past invoices and reorder

How to Delete Your Account:

1. Ensure all active orders are completed/delivered
2. Download any invoices or order details you need
3. Save copies of any important photo book projects
4. Contact customer support at support@prolab.in
5. Request account deletion (include account email for verification)
6. Confirm deletion request via email
7. Account will be deleted within 7 business days

Data Retention:

• Transaction records kept for legal/tax compliance (as required by law)
• Personal data permanently deleted after retention period
• Cannot recover deleted accounts or data

Need Help? Contact support@prolab.in or call +91 99803 99806 if you have questions about account deletion.

Absolutely! Your PRO LAB account works seamlessly across all devices.

Multi-Device Benefits:

• Cloud Sync: All projects, orders, and settings sync automatically
• Start Anywhere: Begin a photo book on your computer, continue on your phone
• Universal Access: Works on desktop, laptop, tablet, and smartphone
• Same Login: Use the same email and password on all devices
• Auto-Save: Changes save instantly and sync across devices

Supported Platforms:

• Web browsers: Chrome, Firefox, Safari, Edge
• Windows computers
• Mac computers
• Android phones and tablets
• iPhones and iPads

Security Tip: Always logout from shared or public devices to protect your account.