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Getting Started
For first-time users and onboarding.
Design & Editing Help
For customers actively creating their projects.
Products & Options
Detailed product information.
Orders & Payments
Order management and payment processing.
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Shipping & Delivery
Everything about order fulfillment.
Quality & Printing
Technical specifications and quality assurance.
My Account & Support
Account management and customer service.
Returns, Refunds & Reprints
Handling issues and guarantees.
Still have questions?
We are here to help!
FAQs
How do I create a photo book?
Creation follows a simple three-step process:
1. Upload Your Photos (from device, social media, or cloud services),
2. Let AI Work Its Magic (intelligent selection, automatic layout generation), and
3. Customize and Order (review AI suggestions, add personal touches, and complete checkout). The AI Photo Book Editor is designed to streamline the process.
1. Upload Your Photos (from device, social media, or cloud services),
2. Let AI Work Its Magic (intelligent selection, automatic layout generation), and
3. Customize and Order (review AI suggestions, add personal touches, and complete checkout). The AI Photo Book Editor is designed to streamline the process.
What payment methods do you accept?
We offer FAST & SECURE PAYMENT options including UPI, Cards, Net Banking, EMI, Pay Later, and PayPal secured by Razorpay & Stripe.
How long does it take to receive my order??
Standard orders are delivered within 7-10 business days from order confirmation. This includes 3-5 days for production and 4-5 days for shipping across India.
What photo resolution is required?
For optimal and premium quality outcomes, it is strongly advised to utilize high-resolution photographic assets around 300 resolution and adhere to Pro Lab's guidelines for image quality optimization.
How many photos can fit in a book?
Depends on the product size, type, and specific page layout you choose. Minimum 20 photos and maximum 500 to 600 photos can be used in a photo book.
What’s your return policy?
We guarantee a 100% Satisfaction Guarantee, please check the Refund Policy and Cancellation Policy which is available for detailed review under the site's "Information" section.
How do I apply a discount code?
Enter your promo or discount code in the "Discount Code" field during checkout before payment. The discount will be applied to your total immediately.
Can I edit my order after placing it?
Sorry, once the order is placed you can't edit or change it. Please review carefully before ordering.
Do you deliver to my city?
Yes, Pro Lab offers a Nationwide Delivery Network across India.
How do I upload photos from Google Photos/Instagram?
Yes! Our platform integrates with Facebook, Instagram, and Google Photos for easy import.
What if my photos are low resolution?
When a low-resolution photo is printed, especially in a large format, each pixel has to be enlarged to fill more space. This can result in a blocky or pixelated image where individual pixels are visible to the naked eye or opt for the smaller print sizes that are more forgiving of image imperfections.
Create a Photo Collage: Incorporating the low-resolution photo into a collage with multiple, smaller images can make the individual photo's quality less noticeable.
Create a Photo Collage: Incorporating the low-resolution photo into a collage with multiple, smaller images can make the individual photo's quality less noticeable.
Can I save my project and finish later?
Yes, in "My Account" section includes a link for "My projects," indicating that you can save and return to your work.
How much does a photo book cost?
Prices start as follows: Photo Books from ₹ 2900, Lay Flat Albums from ₹ 3450, and Economical Edition Photo Books from ₹ 999.
What’s a layflat album?
A layflat album is characterized by 100% Lay Flat Pages, allowing you to experience your memories "Edge to Edge" without a center crease.
Do you offer rush delivery?
Currently, we offer standard delivery timelines. During peak seasons, production may take longer. Plan accordingly for gift occasions.
How do I contact customer support?
You can contact customer support via Email at support@prolab.in or by Phone at +91 99803 99806
Can I order multiple copies?
Yes, u can order during checkout. For bulk orders contact us.
Can I create a photo book from my phone?
Yes! Our platform is mobile-friendly. You can create, edit, and order photo books from any smartphone or tablet.
Are my photos stored securely?
Yes, all uploaded photos are encrypted and stored securely. We never share your images with third parties.
Can I track my order?
Once shipped, you'll receive a tracking number via email or SMS. Use this to track your package on the courier website.
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